Free EU shipping over €650
Online orders only and select destinations
For orders below €650 the shipping cost is based on delivery country at checkout. All orders are shipped from our warehouse in Belgium. The transit time is 1-5 business days depending on your delivery location.
Delivery time in business days:
- 1 day: Belgium, Netherlands, Luxemburg
- 1-2 days: Germany
- 2-3 days: Austria, Czech Republic, Denmark, France, Italy, Norway (2-5), Sweden.
- 3 days: Hungary, Ireland, Poland, Slovenia, Sweden, Switzerland.
- 3-4 days: United Kingdom,
- Finland, Poland, Portugal, Croatia, Latvia, Slovakia, Lithuania.
- 3-5 days: Spain, Bulgaria, Estonia, Romania, Greece, Iceland.
Brexit - orders shipping to United Kingdom will be delayed while DPD/UPS completes the new customs process. All orders are being sent via UPS currently.
- Please make sure you have a valid GB EORI number when ordering.
- Order delivery terms to UK are DAP, this means exclusive of duties and taxes.
- UPS will contact you via email for payment of duties and import vat, please complete this within 5 days to avoid the order being returned to Manduka. The UPS delivery will not be planned till payment is received, so please make sure to follow up quickly to avoid delay.
*Free shipping does not apply to island or a non-EU export destination such as Switzerland, Norway, Iceland, United Kingdom, Channel Islands and any territory outside EU customs zone. We may request additional shipping charges for delivery to addresses outside EU and/or classified as remote or islands by our parcel service providers, in those cases we will contact you before sending the order.
- Due to an automatic ordering system, order amendments or cancellations are not always possible after placing your order online.
- You can track your delivery via DPD - using the tracking number provided in the shipping notification.
- Drop-shipping and specifically drop-shipping outside your country of tax registration is not allowed as it leads to non-compliance for VAT exempt billing.
As a business customer, purchases do not benefit from the same statutory protection available to consumers under the Sale of Goods Act 1979 and other related consumer legislation. By default returns and exchanges are not possible, all sales are final.
How long does it take to ship my order?
- Online orders confirmed up to 13:00 hrs CET will be shipped on the same day, online orders confirmed after 13:00 hrs CET will be shipped the following business day.
- Our warehouse processes orders from Monday till Friday. Orders are not shipped on Saturdays or Sundays and national holidays.
Our warehouse is closed on Belgium public holidays.
If you have any questions, please email or call us at +31 20 240 9090. Manduka is open Monday-Friday, 10:00am – 6:00pm CET.