Returns and Refunds
Manduka Europe

Please note that due to an automatic ordering system, order amendments or cancellations are no longer possible once your order is placed online.

Manduka accepts returns up to 30 days from the delivery date for merchandise purchased on eu.manduka.com. At this time Manduka does not cover the cost of return shipping. Initial shipping cost is refunded if the complete order is returned (not applicable on export orders and special shipments such as the PRO squared).

 

We are currently able offer return labels for a flat rate of €5,99 to the following countries listed below: 

Austria, Belgium, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Ireland, Monaco, Netherlands, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden

The return labels are valid when returning the parcel from mainland, island destinations are excluded.

You can request return labels to be sent to you by contacting us at [email protected]. Please remove the original label with your shipping information from the box, print and attach the return label, drop off the parcel at your closest DPD drop-off point. We do not schedule pickups. If you are unable to return the parcel via DPD, we must kindly ask you to arrange the return by yourself. Manduka will not be held liable for packages lost or damaged in transit, but we’ll do everything we can to help.

If your country is not listed or you are returning the parcel from an island destination, we are unable to supply a subsidized return label in that country and we kindly ask of you to organize the return shipping yourself. If you are located in an non-EU country, please find additional information below.

Please send your return parcel to (including the Returns Inquiry Form):
VdH Logistics - Manduka Returns
Anthonis de Jonghestraat 29 
9100 Nieuwkerken-Waas
Belgium

 

COVID-19:

If you are unable to return your parcel now due to COVID-19, Manduka will extend the number of days to return your item indefinitely based on the inability to return ship via our logistics partner. 

 

Props and Mats Return Policy:

Manduka is unable to accept returns for items that have been used, altered or damaged after being received. A €10 Restocking Fee may be applied to any items returned outside of the 30-Day return window or to any merchandise that is out of its original packaging/ is returned with a damaged packaging. For Example:

  • Creases/Folds from improper handling and/or storing- it is best to lay the mat flat or keep it rolled up
  • Damage from excessive amounts of water or other liquids
  • Improper cleaning (i.e. harsh chemicals, damage from a washing machine)
  • Damage from use other than yoga or similar fitness activities
  • Uneven color patterns or discoloration due to use
  • Damage from outside elements/factors that puncture or deface the mat
  • Return labels are invalid for the PRO Squared due to the size

 

Apparel Return Policy:

If you are not completely satisfied with your purchase, Manduka accepts returns up to 30 days from the delivery date for apparel purchased on eu.manduka.com.

Manduka is unable to accept returns for apparel that has been altered or damaged after being received. Items must be unwashed and unworn, clean, and all hangtags must be attached. Please note all apparel items are subject to inspection. A €10 Restocking Fee may be applied to any items returned outside of the 30-Day return window, items that fail inspection will not be eligible for a refund.

 

Refunds

If your return passes inspection you will receive a confirmation email, typically within 3 business days from the time we’ve received the returned goods in our warehouse. (If the returned items do not pass inspection, a customer service team member will be in touch.) Refunds will be processed within 5 days after the confirmation email is sent. Please note that at this time we do NOT cover the cost of return shipping. We will, however, refund the initial shipping costs if you return your complete order.  

Make a note of your return tracking number, and if you're not sure if it has been received, you can check the status here.

When we have received and processed your return, the amount for the return labels will be deducted from the refund automatically.  We’re here to help! If you have any questions regarding refunds please contact us here

 

Non-EU Countries

Manduka would be happy to accept returns from countries outside of the EU, however, please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise.

If Manduka is requested to pay for additional taxes upon arrival of your returned merchandise we will deduct this from the amount to be refunded.

International returns need to include the value and description of the goods returned for customs purposes. We suggest that you attaches our RMA document on the outside of the parcel, either in a document pouch or clearly visible, so customs can determine the value and release the parcel to be delivered to our warehouse. Please enquiry with the courier on how to ensure the delivery of your parcel since it needs to be cleared for customs.

Please make a note of your tracking number to follow the progress of your return parcel with the courier of your choice. If any questions should arise regarding your return parcel, please reach out to the courier. Manduka does not take any responsibility for parcels which are unable to reach our warehouse.

 

Gift Cards

Gift Cards are non-refundable and cannot be redeemed for cash. Please visit our Gift Cards Terms & Conditions page for more information.

 

Product Claim

If you should experience an issue with defective product then a claim can be made via the Customer Product Claim Form. Defect claims will be processed within 5 business. Please note, if you purchased your product outside of eu.manduka.com please address your concern to the retailer you purchased it from. For additional information, that may be relevant to your claim, please see our FAQs.