Returns and Refunds
Manduka Europe

Please note that due to an automatic ordering system, order amendments or cancellations are no longer possible once your order is placed online.

Manduka accepts returns up to 30 days from the delivery date for merchandise purchased on eu.manduka.com. At this time Manduka does not cover the cost of return shipping. Initial shipping cost is refunded if the complete order is returned (not applicable on export orders and special shipments such as the PRO squared).

 

We are currently able offer return labels for a flat rate of €5,99 to the following countries listed below: 

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Ireland, Monaco, Netherlands, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden

The return labels are valid when returning the parcel from mainland, island destinations are excluded.

You can request return labels to be sent to you by contacting us at yogisupport@manduka.com. Please remove the original label with your shipping information from the box, print and attach the return label, drop off the parcel at your closest DPD drop-off point. We do not schedule pickups. If you are unable to return the parcel via DPD, we must kindly ask you to arrange the return by yourself. Manduka will not be held liable for packages lost or damaged in transit, but we’ll do everything we can to help.

If your country is not listed or you are returning the parcel from an island destination, we are unable to supply a subsidized return label in that country and we kindly ask of you to organize the return shipping yourself. If you are located in an non-EU country, please find additional information here.

Please send your return parcel to (including the Returns Inquiry Form):
VdH Logistics - Manduka Returns
Anthonis de Jonghestraat 29 
9100 Nieuwkerken-Waas
Belgium

 

COVID-19:

If you are unable to return your parcel now due to COVID-19, Manduka will extend the number of days to return your item indefinitely based on the inability to return ship via our logistics partner. 

 

Props and Mats Return Policy:

Manduka is unable to accept returns for items that have been used, altered or damaged after being received. A €10 Restocking Fee may be applied to any items returned outside of the 30-Day return window or to any merchandise that is out of its original packaging/ is returned with a damaged packaging. For Example:

  • Creases/Folds from improper handling and/or storing- it is best to lay the mat flat or keep it rolled up
  • Damage from excessive amounts of water or other liquids
  • Improper cleaning (i.e. harsh chemicals, damage from a washing machine)
  • Damage from use other than yoga or similar fitness activities
  • Uneven color patterns or discoloration due to use
  • Damage from outside elements/factors that puncture or deface the mat
  • Return labels are invalid for the PRO Squared due to the size

 

Apparel Return Policy:

If you are not completely satisfied with your purchase, Manduka accepts returns up to 30 days from the delivery date for apparel purchased on eu.manduka.com.

Manduka is unable to accept returns for apparel that has been altered or damaged after being received. Items must be unwashed and unworn, clean, and all hangtags must be attached. Please note all apparel items are subject to inspection. A €10 Restocking Fee may be applied to any items returned outside of the 30-Day return window, items that fail inspection will not be eligible for a refund.

 

Refunds

If your return passes inspection you will receive a confirmation email, typically within 3 business days from the time we’ve received the returned goods in our warehouse. (If the returned items do not pass inspection, a customer