Shipping Information
Manduka Europe

Free EU shipping over €85 - No free return shipping

 

UK deliveries: We now offer shipping to consumers in UK via UPS, please be aware that with delays in parcel services we cannot guarantee a timely delivery. Please visit our store locator to find a stockist in the UK that can deliver your order on time. As the UK is no longer a part of the EU we are unable to assist with returns, for more information about returns from export countries visit our Returns & Refunds page

 

How long does it take to ship my order?

  • Orders received up to 14:00 hrs CET will mostly be shipped on the same day, orders received after 14:00 hrs CET will be shipped the following business day
  • Our warehouse processes orders from Monday till Friday. Orders are not shipped on Saturdays or Sundays and national holidays.
    Our warehouse is closed on Belgium public holidays
  • Orders with address irregularities, requiring special shipping or customs documents may need a day extra to be shipped

 

Estimated delivery time in business days:

Please note that due to Brexit, transit time to Ireland might not match the standard transit time. We are unable to affect the delivery time.

  • 1 day: Belgium, Netherlands, Luxemburg
  • 1-2 days: Germany
  • 2-3 days: Austria, Czech Republic, Denmark, France, Italy, Sweden
  • 3-4 days: Hungary, Ireland, Norway, Poland, Slovenia, Sweden, Switzerland
  • 3-4 days: Finland, Poland, Portugal, Croatia, Latvia, Slovakia, Lithuania 
  • 3-5 days: Spain, Bulgaria, Estonia, Romania, Greece, Iceland
  • For DHL Express to Cyprus and Malta the shipping time is 2-3 days
  • For DHL Express to Hong Kong, Australia, New Zealand the shipping time is 3-6 days

 

If you are in Russia, the Middle East or another country that is not listed, please check out our store locator to find a local retail partner or reach out to us for shipping options.

 

Shipping costs:

For orders below €85 the shipping fee is €5.99*. All orders placed on eu.manduka.com are shipped from our warehouse in Belgium. The transit time is usually 1-5 business days depending on your delivery location.

*€5.99 and free shipping over €85 does NOT apply to island or a non-EU destinations such as the United Kingdom, Switzerland, Norway, Iceland, Channel Islands and any territory outside EU customs zone. 

PRO Squared: Due to the size, this product is excluded from the free shipping offer. Shipping cost will be added at check-out. Within the EU 29.95€, export countries 49.95€.

 

International and island shipping:
For shipping to island or non-EU export destinations please apply the suitable shipping option during check-out. If an incorrect shipping option is chosen your order will remain on hold and may cause a delay in shipment. In those cases we will contact you before sending the order as we may need to request additional shipping charges for delivery by our parcel service providers.

 

Important - If you order from outside the EU customs zone:

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. Local  tax and import handling fees will be charged to you by the courier service when ordering to a country outside of the EU customs zone. Manduka is not responsible for these charges. These fees are paid to your local carrier or government and are not collected by Manduka, and thus cannot be refunded. Please contact your local tax authorities for questions regarding import taxes. These charges are not refundable when returning items. Customs processing may take extra time to have your order delivered.

Please keep in mind that Manduka does not cover the cost of return shipping. Manduka consistently strives to be better, stronger, kinder and more conscious of our actions and our global impact and therefore we do not offer free returns. We ask our valued customers to place orders consciously to help minimize environmental impact.

 

Shipping update 12-03-2021 COVID-19:

Our warehouse in Belgium is fully operational and your order will be delivered by DPD, UPS or DHL. Due to high demand on weekends we may need one extra business day to prepare your order for shipment.

Please be sure to double check your shipping address and details before completing your order. If your shipping details are incorrect or incomplete, your package may not be delivered.

Rest assured, we still deliver your parcel. However, take into account some changes due to regional lockdowns. Please check here for DPD service alerts in your region and scroll down to view the 'Changes for receivers'. 

DPD Pickup points may not be available in some regions due to shops being closed. DPD will make two attempts for home delivery, before returning your parcel to our warehouse.

Please provide ‘Deposit permission’  as much as possible if you are not at home, so DPD can leave your parcel in a safe place. You can do this via the myDPD portal, the DPD app  (iOS) (Android) or via the chatbot on the DPD website.

 

Kindly note:

Due to an automatic ordering system, order amendments, address changes or cancellations are not possible after placing your order online.

 

If you have any questions, please email [email protected] or call us at +31 638 286 010. Manduka is open Monday-Friday, 10:00am – 6:00pm CET.