Returns and Refunds UK & NON-EU
Please note that due to an automatic ordering system, order amendments or cancellations are no longer possible once your order is placed online.
Manduka accepts returns up to 30 days from the delivery date for products purchased on eu.manduka.com. At this time Manduka does not cover the cost of return shipping nor the cost for exporting the products back to the EU.
Returns from the UK/NON-EU Countries
Manduka would be happy to accept returns from countries outside of the EU, however, please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly. Returning goods from outside of the EU means that duties will be charged, we recommend to clear the cost with the delivery company at the time of returning the parcel in order to have a full view of the costs involved.
If the duties/taxes have not been cleared and Manduka is requested to pay for additional taxes upon arrival of your returned merchandise we will deduct this from the amount to be refunded.
International returns need to include the value and description of the goods returned for customs purposes. Please enquire with the delivery company on how to ensure the delivery of your parcel so it can pass through customs. If the parcel has not been declared correctly the parcel can not pass through customs and will be returned to you by the delivery company.
We strongly recommend to return the parcel with a tracking number. By returning the parcel with a tracking number you can follow the progress of the shipment and the delivery company will be able to assist you if any issues should arise. Manduka is unable to look into the whereabouts of returned parcels which do not have a tracking number.
Manduka does not take any responsibility for parcels which are unable to reach our warehouse.
If you were charged import duties/fees by the carrier when receiving the parcel, these costs will not be refunded if you return your order. These fees are paid to your local carrier or government and are not collected by Manduka.
Please send your return parcel to (including the Returns Inquiry Form):
VdH Logistics - Manduka Returns
Anthonis de Jonghestraat 29
Props and Mats Return Policy:
Manduka is unable to accept returns for items that have been used, altered or damaged after being received. A €10 Restocking Fee may be applied to any items returned outside of the 30-Day return window or to any merchandise that is out of its original packaging/ is returned with a damaged packaging. For Example:
- Creases/Folds from improper handling and/or storing- it is best to lay the mat flat or keep it rolled up
- Damage from excessive amounts of water or other liquids
- Improper cleaning (i.e. harsh chemicals, damage from a washing machine)
- Damage from use other than yoga or similar fitness activities
- Uneven color patterns or discoloration due to use
- Damage from outside elements/factors that puncture or deface the mat
Apparel Return Policy:
If you are not completely satisfied with your purchase, Manduka accepts returns up to 30 days from the delivery date for apparel purchased on eu.manduka.com.
Manduka is unable to accept returns for apparel that has been altered or damaged after being received. Items must be unwashed and unworn, clean, and all hangtags must be attached. Please note all apparel items are subject to inspection. A €10 Restocking Fee may be applied to any items returned outside of the 30-Day return window, items that fail inspection will not be eligible for a refund.
If your return passes inspection you will receive a confirmation email, typically within 3 business days from the time we’ve received the returned goods in our warehouse. (If the returned items do not pass inspection, a customer service team member will be in touch.) Refunds will be processed within 5 days after the confirmation email is sent. Please note that at this time we do NOT cover the cost of return shipping.
Gift Cards are non-refundable and cannot be redeemed for cash. Please visit our Gift Cards Terms & Conditions page for more information.
If you should experience an issue with defective product then a claim can be made via the Customer Product Claim Form. Defect claims will be processed within 5 business. Please note, if you purchased your product outside of eu.manduka.com please address your concern to the retailer you purchased it from. For additional information, that may be relevant to your claim, please see our FAQs.