Shipping policy

Free EU mainland shipping over €150 - No free return shipping


How long does it take to ship my order?

  • Orders received up to 14:00 hrs CET, on a business day, will mostly be shipped on the same day. Orders received after 14:00 hrs CET will be shipped the following business day
  • Our warehouse in Belgium processes orders from Monday till Friday. Orders are not shipped on Saturdays, Sundays nor on Belgian public holidays.
  • Orders with address irregularities, requiring special shipping or customs documents may need a day extra to be processed before shipping.

Estimated transit time in business days:

Country Shipping Carrier ETA
Germany DPD/UPS      1-2 days
France DPD/UPS      2-3 days
Italy DPD/UPS      2-3 days
Spain DPD/UPS      3-5 days
Netherland DPD/UPS     1 day
Belgium DPD/UPS     1 day


For other countries please check this table

 

Kindly note:

Due to an automatic ordering system, order amendments or cancellations are not possible after placing your order online. Visit our FAQ for more information.


Shipping costs:

Free EU mainland shipping for orders above €150 The shipping cost for orders below €150 is €5.99 within EU mainland.

€5.99 and free shipping over €150 does NOT apply to island or non-EU destination, e.g., Croatian, and Greek island destinations, Cyprus, Malta, Switzerland, Norway, Iceland, Channel Islands, and any territory outside EU customs zone. Please choose the applicable shipping rate offered to your destination at check-out.

*Orders made under the Studio Discount or Teacher Discount Programs are not eligible for free shipping. Shipping costs will be calculated at checkout when these discounts are applied.

*PRO Squared: Due to the size, this product is excluded from the free shipping offer. Shipping cost will be added at check-out. Within the EU €29.95, for export countries the rate will be calculated based on shipping destination. The cost of shipping is not refundable if the product is returned. We cannot assist with a subsidized return label for this product.

*Gift Cards cannot be added to the purchase for the purpose of reaching the free shipping threshold. Since the Gift Card is offered as an e-card, it will not be shipped and is therefore excluded from the free shipping offer.


International and island shipping:

For shipping to island or non-EU export destinations please choose the suitable shipping option during check-out. If an incorrect shipping option is chosen, your order will remain on hold and may cause a delay in shipment. If the incorrect shipping option has been chosen, we will contact you before sending the order as we may need to request additional shipping charges for delivery by our parcel service providers


Important - If you order from outside the EU customs zone:

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. Local tax and import handling fees will be charged to you by the courier service when ordering to a country outside of the EU customs zone. Manduka is not responsible for these charges. These fees are paid to your local carrier or government and are not collected by Manduka, and thus cannot be refunded. Please contact your local tax authorities for questions regarding import taxes. These charges are not refundable when returning items. Customs processing may take extra time to have your order delivered. We do not offer duty free shopping so you will be unable to reclaim any VAT from your purchase.

Please keep in mind that Manduka does not cover the cost of return shipping. 


No Tax-free purchases or VAT refunds

Please note that Manduka does not offer tax-free purchases or VAT refunds. The retail prices on Manduka EU will remain the same independent of the VAT percentage of the destination country. This includes export countries, such as Norway, Switzerland, and other non-EU destinations.

For more information regarding Taxation and Customs in the EU, click here.


UK orders:

Manduka EU no longer ships to the United Kingdom.

For the fastest delivery to the UK and to shop locally, check out our Manduka UK store or find trusted UK-based partners on our store locator.

If you have any questions about availability, delivery, or returns within the UK, our UK partners will be able to assist you directly.


Estimated transit time in business days:

Please note that the transit time is an estimation, local variations may occur. Unfortunately, we are unable to speed up the transit time. Transit time does not include any potential customs hold when ordering to non-EU destinations.

Europe

Country Shipping Carrier ETA
Andorra DHL/UPS    2-3 days
Austria UPS/DPD   2-3 days
Belgium DPD     1 day
Bulgaria DPD      3-5 days
Croatia DPD/DHL   3-4 days
Cyprus DHL/UPS   2-3 days
Czech Republic DPD      2-3 days
Denmark DPD      2-3 days
Estonia DPD      3-5 days
Faroe Islands DHL/UPS    3-10 days
Finland DPD      3-4 days
France DPD      2-3 days
Germany DPD      1-2 days
Gibraltar DHL/UPS   2-3 days
Greece DPD/DHL   3-5 days
Hungary DPD      3-4 days
Iceland DPD      3-5 days
Ireland DPD      3-4 days
Italy DPD      2-3 days
Malta DHL/UPS   2-3 days
Netherland DPD     1 day
Norway DPD/UPS      3-4 days
Latvia DPD      3-4 days
Lithuania DPD      3-4 days
Luxemburg DPD     1 day
Poland DPD     3-4 days
Portugal DPD     3-4 days
Romania DPD     3-5 days
Serbia DHL/UPS   3-10 days
Slovakia DPD     3-4 days
Slovenia DPD     3-4 days
Spain DPD      3-5 days
Sweden DPD      3-4 days
Switzerland DPD      3-5 days
Vatican City DHL/UPS     2-3 days

 


Africa

Country Shipping Carrier ETA
Algeria DHL/UPS   3-10 Days
Cape Verde DHL/UPS   3-10 Days
Egypt DHL/UPS   3-10 Days
Ghana DHL/UPS   3-10 Days
Mayotte DHL/UPS   3-10 Days
Morocco DHL/UPS   3-10 Days
South Africa DHL/UPS   3-10 Days
Tunisia DHL/UPS   3-10 Days


Asia/Pacific

Country Shipping Carrier ETA
Armenia        DHL/UPS   3-10 Days
Australia      DHL/UPS   3-6 Days
Azerbaijan      DHL/UPS   3-10 Days
Fiji            DHL/UPS   3-10 Days
Georgia        DHL/UPS   3-10 Days
Hong Kong      DHL/UPS   3-6 Days
India          DHL/UPS   3-10 Days
Indonesia      DHL/UPS   3-10 Days
Kazakhstan      DHL/UPS   3-10 Days
Kuwait          DHL/UPS   3-10 Days
Maldives        DHL/UPS   3-10 Days
New Zealand    DHL/UPS   3-6 Days
Philippines    DHL/UPS   3-10 Days
Taiwan          DHL/UPS   3-10 Days
Thailand        DHL/UPS   3-10 Days
Uzbekistan      DHL/UPS   3-10 Days
Vietnam         DHL/UPS   3-10 Days


Middle East                                                                                                        

Country Shipping Carrier ETA
Bahrain              DHL/UPS   3-10 Days
Jordan               DHL/UPS   3-10 Days
Lebanon              DHL/UPS   3-10 Days
Oman                 DHL/UPS   3-10 Days
Qatar                DHL/UPS   3-10 Days
Saudi Arabia        DHL/UPS   3-10 Days
United Arab Emirates DHL/UPS   3-10 Days


Island Destinations

                                                                                                                    

Country Shipping Carrier ETA
Caribbean Netherland DHL/UPS   3-10 Days
French Guiana        DHL/UPS   3-10 Days
Guadeloupe           DHL/UPS   3-10 Days
Martinique           DHL/UPS   3-10 Days
New Caledonia        DHL/UPS   3-10 Days
Réunion              DHL/UPS   3-10 Days
St. Barthelemy       DHL/UPS   3-10 Days


If you are in a country that is not listed, please check out our store locator to find a local retail partner or reach out to us for potential shipping options.


Official Manduka Distributors:

For a local shipping and shopping experience, check out our distribution partners below:




For more partners see our Store Locator. 

If you have any questions, please contact us here or call us at +31 638 286 010. Manduka is open Monday-Friday, 10:00am – 5:00pm CET.