Returns and Refunds
Manduka Europe
Returns & Refunds
Manduka accepts returns within 30 days of delivery for merchandise purchased on eu.manduka.com.
Manduka does not cover the cost of return shipping. Any applicable return shipping fee will be displayed during the return process and deducted from your refund where relevant.
If the entire order is returned, the original standard shipping charge will also be refunded. This does not apply to orders shipped outside the EU, Teacher and Studio Program orders, island shipments, PRO Squared shipments, or other special shipping services.
Orders placed through the Studio Program are not eligible for self-service returns through the Returns Portal. Please contact Customer Support for assistance with these orders.
Products purchased from retailers other than eu.manduka.com must be returned directly to the original retailer.
How to return my items? Easy! Follow the steps below:
1. Start your return. Visit our returns portal and enter your order number and email address.
2. Select your item(s). Choose the item(s) you’d like to return and follow the prompts.
3. Get your return label. Customers in eligible countries will receive a prepaid return label through the portal. Any applicable return shipping fees will be clearly displayed before you complete your return.
4. Pack your return. Securely pack your item(s), ensuring all original tags and the product banderol are included where applicable. Please also include the packing slip inside the parcel.
5. Ship your return. Attach the return label to the parcel and drop it off with the designated carrier according to the instructions provided in the portal. The return label is not valid for pick-up at home, only for drop-off at a parcel shop.
We are currently able to offer return labels for a subsidized rate of €5,99 to the following EU countries listed below:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Ireland, Monaco, Netherlands, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden
Prepaid return labels are available only for eligible mainland destinations. Island destinations and PRO Squared mats are excluded and require customers to arrange return shipping independently.
If you are unable to make use of the return label provided by Manduka or you choose to arrange your own return shipping, we recommend using a tracked service and keeping proof of postage until your return has been processed. Manduka cannot be held responsible for packages lost or damaged in transit, but we will do our best to assist where possible.
Please send your return parcel to (including the Returns Inquiry Form):
Farside Fulfillment - Manduka Returns
Anthonis de Jonghestraat 29
9100 Nieuwkerken-Waas
Belgium
If you are located in an non-EU country, please find additional information here.
Props and Mats Return Policy:
Manduka is unable to accept returns for items that have been used, altered, or damaged after being received. A €10 Restocking Fee may be applied to any items returned outside of the 30-Day return window or to any merchandise that is returned without its (intact) plastic/cardboard banderol.
For Example:
- Creases/Folds from improper handling and/or storing- it is best to lay the mat flat or keep it rolled up
- Damage from excessive amounts of water or other liquids
- Improper cleaning (i.e. harsh chemicals, damage from a washing machine)
- Damage from use other than yoga or similar fitness activities
- Uneven color patterns or discoloration due to use
- Damage from outside elements/factors that puncture or deface the mat
Apparel Return Policy:
If you are not completely satisfied with your purchase, Manduka accepts returns up to 30 days from the delivery date for apparel purchased on eu.manduka.com.
Manduka is unable to accept returns for apparel that has been altered or damaged after being received. Items must be unwashed and unworn, clean, and all hangtags must be attached. Please note all apparel items are subject to inspection. A €10 Restocking Fee may be applied to any items returned outside of the 30-Day return window, items that fail inspection will not be eligible for a refund.
Refunds
If your return passes inspection you will receive a confirmation email, typically within 5 business days from the time we’ve received the returned goods in our warehouse. If the returned items do not pass inspection, a customer service team member will be in touch. Refunds will be processed within 5 days after the confirmation email is sent.
Once your return has been received and processed, any applicable prepaid return label fee will be deducted automatically from your refund. If standard EU shipping was paid at the time of purchase, it will be refunded when the entire order is returned. Special shipping charges, including island shipping, express shipping, export shipping, Teacher and Studio Program shipping fees, and additional shipping fees for oversized items such as PRO Squared mats, are non-refundable.
Non-EU Countries
Manduka gladly accepts returns from countries outside of the EU, however, please keep in mind that the customer is fully responsible for checking that all applicable duties and taxes are charged to them directly if any should arise.
If Manduka is requested to pay for additional taxes upon arrival of your returned merchandise, we will deduct this from the amount to be refunded.
International returns need to include the value and description of the goods returned for customs purposes. Please enquire with the courier on how to ensure the delivery of your parcel, since it needs to be cleared for customs. You are welcome to contact us here if you need documents, such as the invoice, for declaration purposes.
Please make a note of your tracking number to follow the progress of your return parcel with the courier of your choice. If any questions should arise regarding your return parcel, please reach out to the courier. Manduka does not take any responsibility for parcels which are unable to reach our warehouse.
Gift Cards
Gift Cards are non-refundable and cannot be redeemed for cash. Please visit our Gift Cards Terms & Conditions page for more information.
Product Claim
If you should experience an issue with defective product then a claim can be made via the Customer Product Claim Form. Defect claims will be processed within 5 business days. Please note, if you purchased your product outside of eu.manduka.com please address your concern to the retailer you purchased it from. For additional information, that may be relevant to your claim, please see our FAQs.